NuSTAIR: Frequently Asked
Questions
How are NuSTAIR Retreads Installed on one-side open stair cases?
We offer a 50" tread in all species and all colors that has a mitered return
on both ends. The installer simply cuts one end off. To cover the exposed riser
cut we offer a plain bracket and or a scroll bracket. Brackets and replacement
balusters, newels, and handrail can be found at
www.idealstairparts.com and ordered anywhere you order NuStair. For a true
double open staircase we can custom make the tread to length with both returns,
call us.
What do I do when I get to a landing or to the second floor?
NuStair offers a 5 1/4" wide X 3/4" landing tread or stair nosing with the
nosing and scotia molding attached. The 3/4" thick landing tread will match up
to your new flooring. The landing tread is priced by the foot and can be ordered
from your dealer or distributor, unfinished or finished.
We do. It's called the "NuScribe" and acts like a slide rule can be
positioned inside the two stringers. Once inside the stringers you lock down the
arms, pull it off and position it on the retread. Make your marks and your cuts.
Can NuSTAIR Stair Caps work on an open staircase?
Yes. We offer and heavily stock a 50" double miter return tread in both
3/8" and 5/8" and in the Bruce colors: gunstock, natural, butterscotch and
unfinished. For a one-side open staircase you simply cut one side off. For a
double open staircase you need an accurate inside to inside miter
measurement and these will be custom made.
How does NuSTAIR meet code?
If the job does not include adding flooring to the floor at the bottom of
the stairs or at the landing, you simply install the 3/8"s tread on the
first step and the last step and 5/8"s on all the rest. If the job includes
adding flooring (raising the height of the floor and landing) to both
stories you simply add height as well and install the 5/8"s treads all the
way.
Does NuStair offer a Warranty?
NuStair® proudly offers:
- Lifetime Structural Warranty
- 10 Year Warranty on Wood
- 5 Year Warranty on Stain
WARNING: When considering refacing yours stair and making a choice of
providers, please consider: On 9 September 2007, NuStair®
applied for U.S. Provisional Patent 61/231,774 Method of Refacing a
Staircase. Attorneys Case No. 1-312-P. Upon issue, we intend on enforcing the
same.
What colors and species of retreads do you stock for immediate shipment?
We stock a wide variety of colors and species including, but not
limited to:
|
Stair Tread
Species: |
Stair Tread Finishes: |
- Red Oak
- White Oak
- Maple
- Hickory
- Walnut
- Brazilian Cherry
- American Cherry Natural
|
- Unfinished
- Natural
- Butterscotch
- Gunstock
- Fawn
- Saddle
- Java
- Golden
|
(Please note: if you don't see what you need on the list
above, we can order any type of species you need!)
What if the nose of the stair covers falls off?
The nosing and scotia nosing is permanently bonded to the tread and the
bond is stronger than the wood itself and this has never happened.
What if the existing stringer is flush with the substrate nosing?
In some older homes this can be the case and will require either some of
the substrate nosing being trimmed back or adding a molding to the top of
the stringer. This scenario is rare.
Do you offer just the nosing and scotia, stair nosing with the nosing
and scotia, starter step and starter treads?
Yes, please call us for pricing.
Can I order a special specie or color to match a flooring job?
Yes, please call the office for a quote.
Is the NuSTAIR retread product an import?
No, it is Amish-made in Pennsylvania
Questions? Call us. We are available
for tech support or regional store manager meetings and shows.